Minor disruption to the booking service:
Dear All
As you may be aware the RFU is about to launch a brand new Customer Relationship Management (CRM) system which will allow our game to have a single view of everyone that interacts with the RFU regardless of if they are a fan, a player, coach, referee or a club volunteer. This will go live on the 31st July.
The old Rugby First system will be switched off on the 18th July and be replaced with the first phase of the new Game Management System (GMS), the launch of englandrugby.com and our new CRM platform on 31st July.
Unfortunately this will mean that online course booking will not be available between the 18th – 31st July 2014. We would therefore ask that you share this email with colleagues wishing to access a coach, referee or safe guarding course in late July / early August and encourage them to complete their booking before the 18th July
During this period we will put in place a system that allows us to take bookings and payments over the phone. Applicants will need to provide their First Name, Last Name, Postcode, DOB and pay by debit / credit card.
From the 18th – 31st July we will display a message on RFU.com explaining why the site is unavailable as well as providing a list of courses and contact numbers that can be used during this period
We hope that we can keep any disruption to a minimum during this period and would like to thank you in advance for your cooperation
Regards
John Lawn
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